Privacy Policy
Last updated: February 2025
Gilroy Cloud Ltd ("we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and users of our services. This policy explains how we collect, use, and safeguard your personal data.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and business details when you reach out to us or use our services.
- Technical data — IP address, browser type, and device information collected automatically when you visit our website.
- Service data — information processed through our cloud infrastructure and AI services on behalf of our clients.
- Communication data — messages and interactions through our communication channels, including WhatsApp and other messaging platforms.
2. How We Use Your Information
We use personal data to:
- Provide, maintain, and improve our cloud, AI, and IT services.
- Respond to enquiries and provide customer support.
- Process transactions and manage client accounts.
- Send service-related communications.
- Comply with legal obligations.
3. Data Storage & Security
Your data is stored on secure servers within the United Kingdom and European Economic Area. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your information.
4. Third-Party Services
We may use trusted third-party providers to deliver our services, including cloud hosting providers, communication platforms (such as Twilio for messaging), and AI model providers. These providers are contractually obligated to protect your data and only process it as instructed by us.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Communication logs are typically retained for 30 days unless a longer period is required for service delivery or legal compliance.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured format.
7. Cookies
Our website uses minimal, essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:
Gilroy Cloud Ltd
United Kingdom